Find out about the transition of the Air Asia Call Centre in address complaints
Air Asia call center is the key to solving your various problems .
This call center is basically designed to make it easier for customers to report quickly and practically or communicate with different things without having to visit them directly at the airline’s office. No matter where you are and whenever you are, you can easily reach out to AirAsia.
Basically, airAsia is a type of airline originating in Malaysia. The airline can already carry passengers with road routes around the world, such as on the Asian continent, Australia and even Europe. For the airline’s office itself, it is expanding to various countries, including Indonesia itself.
However, as times develop and technology becomes much more sophisticated, AirAsia is increasingly providing convenience for its customers including communications and reporting services. Therefore, currently AirAsia no longer uses air call centers Asia manually, but is more towards online.
Then, where has the Hand Calls Center been diverted?
If in the past each customer can contact airAsia services and AirAsia X Flight on Monday to Sunday, now airAsia the airline no longer uses manual service for its customers. AirAsia has transferred all forms of complaints and communications to more sophisticated ones.
This more sophisticated air asia call center service certainly uses a more automated online system, where everyone is easier to access, even easier to get the desired response without having to wait long enough.
Not only through automatic conversation to contact the airline, you can use various other social media platforms.
Another method of air-Asian call that can be used to contact AirAsia is traditionally to talk through AirAsia’s official website.
Get more about airAsia AVA live chat
As previously explained, one way to get customers to contact the airline is through live chat or live chat via chat media. AirAsia itself named the AirAsia Virtual Allstar method or known as ava live chat that is easily accessible.
The live chat, which is a substitute for the Air Asia Call Center, is in the form of a virtual assistant equipped with artificial intelligence (AI) that can simulate live conversations .
Although you answer automatically, you do not need to worry because the answers that will be given from this live chat will still be of high quality and satisfaction as long as the questions you ask are included in popular and general questions.
You do not need to be confused in communication through this medium, although the airline comes from abroad. Because the language you use will certainly be understood by the technology used in this live chat. You can feel another advantage, namely unlimited contact time with the airline.
If in the past when you were still using the Air Asia Call Center, you could only communicate manually at 06.00 to 10 p.m., there is no time limit here.
How to access AVA Live chat AirAsia Practical
To be able to access ava live chat is very easy. After that, you can visit the official AirAsia website.
Click on the Asia call center air button in the form of a live chat and you will immediately connect to the live chat.
Not only through the website, mobile app, Facebook, and Twitter, recently AirAsia also planned to further expand this chatbot service that can also be accessed on whatshapp and the weChat app. Both are very close to the user, so it will certainly be easier to access.
You can choose which platform you prefer to contact AirAsia if you have problems or other problems. Although it is instantaneous and sophisticated, you can still make hand calls with staff, but this will usually go through a rather long process.
What are the things thatcan be helped through live chat?
Previously, this was explained, as it does not use staff services in its latest Air Asia call center service , the answers provided by this chatbot are general and depend on the questions often asked.
Things you might be able to ask via live chat include bookings and ticket changes, how to buy luggage, information related to flight status, airAsia airport question information, and even how to buy meals from inflation. You can also choose a place through live conversation.
Through this live conversation, as a passenger you can also apply for a refund when cancelling a plane ticket.
However, another thing to pay attention to is how to ask.
For example, in this case you want to know reporting information, then you can only write the check-in of the keywords of the live chat you use. Later, you will get an answer, and you just need to follow the process afterthat. It’s very easy and simple, yes!
If using this live chat service still cannot provide satisfaction, You can still report directly to airAsia airline staff, although it takes a long time.